Buyer Protection Guarantee
Every purchase on Lusso Rinnato is 100% protected. Shop with complete confidence knowing we stand behind every transaction.
What's Covered
Authenticity Guarantee
If an item turns out to be inauthentic, we'll refund you in full immediately. No questions, no hassle.
As Described Protection
Item doesn't match the condition, color, or specifications listed? Full refund and prepaid return shipping.
Safe Shipping Coverage
Lost, damaged, or stolen during shipping? We'll replace the item or refund you. All shipments are fully insured.
Secure Payment Protection
All payments processed through Stripe with bank-level encryption. Your financial information is never stored or exposed.
How to Open a Case
Contact Us Within 7 Days
If you receive an item that isn't authentic or as described, contact us immediately through your order page or email support@lussorinnato.com. You have 7 days from delivery to open a case.
Provide Details
Share photos and a brief description of the issue. Our team will review within 24 hours and provide a prepaid return shipping label if needed.
Return the Item
Pack the item securely in its original packaging and ship it back using the prepaid label. All return shipping is free for protected cases.
Get Your Refund
Once we receive the item, your refund is processed within 2-3 business days to your original payment method. Simple, fast, and hassle-free.
Common Questions
How long do I have to report an issue?
You have 7 days from the delivery date to open a buyer protection case. We recommend inspecting your item immediately upon receipt.
What if I just changed my mind?
We offer a 7-day return window for any reason. Simply contact us and we'll provide a return label. Return shipping is at your expense for change-of-mind returns.
How quickly will I get my refund?
Refunds are processed within 2-3 business days of us receiving the returned item. Depending on your bank, it may take an additional 5-7 business days to appear in your account.
Do you offer exchanges?
Due to the unique nature of our inventory, we don't offer direct exchanges. You can return any item for a full refund and purchase a different item separately.
Shop Risk-Free
With our comprehensive buyer protection, you can shop luxury items with complete peace of mind.
Start Shopping