Buyer Protection Guarantee
Every purchase on Lusso Rinnato is backed by four commitments. Buy luxury with the confidence that comes from a marketplace that stands behind every transaction.
Our Four Commitments
Authenticity Guarantee
Every item is reviewed in person by our in-house authentication team before it ships. If a Product turns out not to be authentic, you get a full refund of the price you paid. Prepaid return label included.
As Described Protection
If the item does not match the condition, colour or specifications stated in the listing, we refund the full Product price. Return shipping is on us.
Fully Insured Shipping
All shipments are insured for their full declared value against loss, damage and theft in transit. Signature is required on every delivery.
Secure Payment via Stripe
Payments are processed by Stripe with bank-level encryption. Funds are held in escrow and released only after the acceptance window closes.
How to Open a Case
Contact Us Within 7 Days
If your Product is not authentic or not as described, contact us through your order page or email support@lussorinnato.com within seven days of delivery.
Share the Details
Send photographs and a short description of the issue. Our team reviews every case within 24 business hours and issues a prepaid return label when appropriate.
Return the Item
Repack the Product in its original packaging and ship it back using the prepaid label. Return shipping is on us for protected cases.
Receive Your Refund
Once the Product arrives and our review confirms the case, we refund the Product price to your original payment method within 2–3 business days.
Common Questions
How long do I have to report an issue?
Seven days from the delivery date. We recommend inspecting the Product the day it arrives.
What if I simply changed my mind?
You may still return the item within seven days. Return shipping is at your expense for change-of-mind returns; the Product price is refunded once we receive it in the condition shipped.
How quickly do refunds arrive?
We issue the refund within 2–3 business days after the Product arrives back at our hub. Banks usually take an additional 5–7 business days to post the funds.
Do you offer exchanges?
Because every piece in our catalogue is one of a kind, we do not offer direct exchanges. Return the item for a refund and place a new order for the piece you want instead.
Buyer Protection is a commercial policy of Lusso Rinnato. The legal scope and limitations are set out in our Terms of Service and Authenticity Policy.
Shop Risk-Free
Four protections, one straightforward case process. Buy luxury with the confidence of a marketplace that stands behind every transaction.
Start Shopping