Shipping & Returns Policy

1. Processing Time

• Orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
• You will receive a confirmation email once your order ships with tracking information
• Processing may take longer during peak seasons or authentication backlogs
• Orders placed on weekends or holidays are processed the next business day

2. Shipping Methods and Times

Domestic Shipping (United States)

• Standard Shipping: 3-5 business days - $25 (FREE on orders over $500)
• Express Shipping: 2-3 business days - $45
• Overnight Shipping: 1-2 business days - $85

International Shipping

• Canada: 5-7 business days - $50
• Europe: 7-10 business days - $75
• Asia/Pacific: 10-14 business days - $95
• Rest of World: 10-21 business days - $95

* Shipping times are estimates and not guaranteed. Delays may occur due to customs, weather, or carrier issues beyond our control.

3. Shipping Insurance and Security

• All shipments are fully insured for their declared value at no additional cost
• Signature is required for all deliveries over $500
• Items are packaged securely with branded materials; your Authentication & Quality Control Report is available to download in your account
• Tracking information is provided for all shipments

4. International Orders - Customs and Duties

• Buyer Responsibility: All customs duties, taxes, and import fees are the buyer's responsibility
• These fees vary by country and are determined by local customs authorities
• Refusal to pay customs fees may result in return to sender (buyer responsible for all shipping costs)
• We are not responsible for customs delays or fees
• Items are declared at full purchase value as required by law

5. Shipping Restrictions

• We do not ship to P.O. Boxes or freight forwarders
• Some countries may have restrictions on luxury goods imports
• We reserve the right to refuse shipment to certain addresses or countries
• Address changes after shipment may incur additional fees

6. Lost or Damaged Shipments

• If your shipment appears lost, contact us within 14 days of expected delivery
• We will file an insurance claim with the carrier on your behalf
• Claims are processed within 10-30 business days depending on carrier
• For damaged shipments, refuse delivery or document damage immediately and contact us within 48 hours
• Do not discard packaging materials until claim is resolved

1. Return Window

• Items may be returned within 7 days of delivery date
• Return request must be initiated within this timeframe
• Returns received after 7 days will not be accepted
• Holiday orders may have extended return windows (announced separately)

2. Return Eligibility

Items Eligible for Return:

• Item not as described in listing
• Item received damaged (must be documented)
• Authenticity concerns (subject to re-authentication)
• Wrong item received

Non-Returnable Items:

• Change-of-mind or buyer's remorse returns are not accepted. Because every Product is a one-of-a-kind, individually authenticated item, all sales are final except for the eligible reasons listed above (not as described, damaged, authenticity concern, or wrong item)
• Items marked as "Final Sale" in listing
• Items that have been worn, used, or altered
• Items with removed tags or packaging (where applicable)
• Items showing signs of wear beyond initial inspection
• Custom or personalized items

3. Return Condition Requirements

Items must be returned in the exact condition received:

• Unworn and unused (try-on at home is permitted)
• All original packaging, dust bags, boxes, and authentication materials included
• No new damage, stains, odors, or alterations
• Items will be inspected upon return; non-compliant returns will be refused

4. Return Process

1. Initiate Return: The recommended way is the “Report a Problem” button on your order page, which submits your order number and reason automatically. If you email returns@lussorinnato.com instead, you must include the order number and the reason for the return — emails without a reason may be ignored by our system
2. Approval: We'll review and approve eligible returns within 2 business days
3. Return Label: You'll receive a prepaid return label (see shipping costs below)
4. Ship Item: Pack securely and ship within 3 days of receiving label
5. Inspection: We inspect returned items within 7 business days of receipt
6. Refund: Approved refunds are issued within 30 days of receipt

5. Return Shipping Costs

• Our Error (Wrong/Damaged/Not as Described): FREE return shipping via prepaid label
• Refused Delivery: Original shipping costs are non-refundable

6. Refund Method

• Refunds issued to original payment method only
• Approved refunds are issued within 30 days of our receiving the returned item
• Once issued, bank processing may add additional time before funds appear in your account
• Store credit not available at this time

7. Exchanges

We do not offer exchanges. Because every Product is a unique, one-of-a-kind item, we cannot swap it for a different piece. A Product may only be returned for one of the eligible reasons listed above (not as described, damaged, authenticity concern, or wrong item); if you would like a different item, place a new order for it.

8. Refused Returns

Returns may be refused if:

• Item shows signs of wear beyond try-on
• Original packaging or authentication materials missing
• Item damaged after delivery
• Return received outside 7-day window
• Item listed as "Final Sale"

Refused returns will be shipped back to buyer at buyer's expense.